| | FMFMTelephone services that provide advanced call forwarding. Initially developed for the circuit-switched Intelligent Network (IN), voice over IP (VoIP) also provides such services. "Find me" forwards calls either in sequence or at the same time to a list of numbers. "Follow me" forwards calls to numbers based on a time schedule. Both functions are typically offered in the same service package.
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| | Mobile Sim Ring- Rings your mobile at the same time as your primary call routing location (extension/number etc.)
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| | Voice Blast
- Sends your voice recording to a particular set of extensions/stations
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| | Call Parking
- A telephony feature that allows the user to put a call on hold and pick it up at a different phone.
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| | Night Mode
- This feature enables the user to program different call routing behaviors based on the time of day for example, after 5pm forward all calls to the Support cell phone number only.
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| | Administrator Portal
- With administration rights you have full control over the communicator, here you can manage all aspects of your system.
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| | User Portal
- Users login to manage Call Routing, Voice Mail messages, Call Recordings, Information and more...
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| | Voice Mail to Email
- When there is a voice mail, it is emailed to the user. The behaviors of this can be configured from the User panel for items such as: Delete after sending
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| | Call Recording- Users & Administrators can enable call recording, these recordings are stored in each Users personal accounts for easy download or playback as required. Ever wish you recorded your conference call? Administrators have the ability to record any call as required.
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| | Conference Server/Bridge(s)
- A facility that connects multiple callers together and monitors the conference call session. It is used to electronically balance the lines so that each caller can hear and speak to all the others no matter how many people hop on or off the call. With the Communicator you have no licensing restrictions on the number of simultaneous conference bridges you may have.
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| | Auto Attendant(s)- The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. The caller responds by pressing digits on the telephone or speaking words or short phrases. Applications include bank-by-phone, flight-scheduling information and automated order entry and tracking.
Handle the Easy Questions
IVR systems allow callers to get needed information 24 hours a day. They are also used as a front end to call centers in order to route as many calls as possible away from costly human agents. In such cases, IVR does not replace the agent, but keeps them from constantly having to answer the same simple questions.
The IVR System
Most IVR systems reside in PCs equipped with specialized PCI cards that connect to the telephone system to switch the calls. Systems can be networked on LANs and come with software that lets the developer create applications quickly. Most allow for the building of call flows by dragging and dropping icons of functions.
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| | Company Directory- This feature enables you to dial *411 from any connected device to play or search through the company directory. Certain phones support the Jossma Directory service to be visually searchable and 1 touch dialing to extensions/stations within your network.
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| | CRM Integration
- Jossma has a CRM which can be integrated with the Communicator to provide all your CRM requirements. This includes Outlook & Thunderbird plugins so that you can have 1 click dialing from these applications. Incoming calls are poped up on your contact screens. A very powerful tool for all yoru CRM needs.
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| | Mobile Call Back
- The Jossma Communicator supports the Mobile call back functionality from any phone, a number that is provided is then mapped to the users mobile phone for instant call back functionality. The Communicator also supports Opera Mini so that users can log in via their web enabled mobile phone to manage their account or preform the mobile call back feature.
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| | Instant Messaging
- The Communicator supports a variety of supported IM clients. The SIP Communicator will be released soon which enables IM integration of all popular IM Clients such as MSN, ICQ etc. plus the ability to call PSTN numbers directly from your IM Client.
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| | Call Queues
- This enables companies to provide their customers with this popular feature "you are the X caller in the queue". During these queues, administrators can upload customized recordings to play to customers in these queues to promote special promotions, company information or more.
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| | Paging - Paging is supported within the Communicator, simply connect an over head paging system to the Communicator.
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| | Groups- Groups are defined by the Administrator to enable call restrictions and group calling.
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| | LDAP
- Integration of your current LDAP database is supported.
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